Question 1

What is your return/exchange policy?

Accepted Answer

Damaged or defective products may be exchanged for replacement or refund.   Please contact us for an RMA number before shipping.

Question 2

I don't need this after all, can I return it?

Accepted Answer

Sure, if it's still in the original packaging.   The buyer must pay for the return postage.   Please contact us for an RMA number.   Your refund will be issued within 7 days of receipt.   The original shipping cost is not refundable.

Question 3

What shipping carriers do you use?

Accepted Answer

Currently we only use USPS and UPS.

Question 4

How long does it take to ship something?

Accepted Answer

Most orders ship within 2 business days.    Most orders are received by the customer within 5-7 business days of ordering.

FAQ